Privacy Policy

Last updated: November 04, 2025

This privacy notice for KV&C Ltd (“we”, “us”, or “our”) describes how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), such as when you:

• Visit our website at www.kv-c.co.uk or any website of ours that links to this notice

• Make a purchase, contact us, or interact with us through our contact forms

• Engage with us on social media or at events

If you have any questions or concerns about this policy or your personal information, please contact us at coffee@kv-c.co.uk.

SUMMARY OF KEY POINTS

• What personal data we collect: Information you provide directly (e.g., name, email, address, payment info) and automatically (via cookies and analytics).

• Do we process sensitive data? No, we do not collect or process any sensitive personal information.

• Do we receive data from others? Only from our payment processor and delivery partners to complete your order.

• Why we process your data: To fulfil orders, communicate with you, improve our services, and meet legal requirements.

• Do we share data? Only with trusted third-party service providers (e.g. payment processors, couriers, analytics tools).

• Your rights: You can access, correct, or delete your data, or withdraw consent for marketing at any time.

1. INFORMATION WE COLLECT

A. Information You Provide

We collect personal data that you voluntarily provide when you:

• Make a purchase

• Subscribe to our newsletter

• Submit a contact form

• Create or manage an account

• Communicate with us by email or other means

This may include:

• Full name and contact details (email, phone, address)

• Billing and delivery addresses

• Order and payment details

• Communication preferences

B. Automatically Collected Information

When you visit our website, certain data is automatically collected, such as:

• IP address and browser type

• Device and operating system information

• Pages viewed and time spent on the site

• Cookies and analytics data

C. Payment Information

All payments are securely processed through Squarespace Payments, Stripe, or PayPal.

We do not store or have access to your full card details.

You can view Squarespace’s privacy policy at: https://www.squarespace.com/privacy

2. HOW WE USE YOUR INFORMATION

We process your personal information to:

• Fulfil orders and deliver products

• Provide customer service and support

• Send administrative updates (e.g. order confirmations, delivery updates, or policy changes)

• Send marketing emails, where you’ve opted in

• Improve our website, services, and customer experience

• Comply with UK legal, tax, and regulatory obligations

3. LEGAL BASIS FOR PROCESSING

Under the UK GDPR, we rely on the following lawful bases:

• Performance of a contract: To deliver your purchases and services.

• Consent: For marketing communications or cookies where applicable.

• Legal obligation: To comply with UK laws (e.g., tax or accounting).

• Legitimate interests: To improve our services and prevent fraud.

You may withdraw your consent at any time by contacting coffee@kv-c.co.uk or by clicking “unsubscribe” in our emails.

4. SHARING YOUR INFORMATION

We only share personal information with trusted third parties that help us operate our business, such as:

• Hosting platform: Squarespace (website operation and analytics)

• Payment processors: Stripe and PayPal

• Delivery services: Royal Mail, Evri, UPS, DPD

• Analytics tools: Google Analytics, Squarespace Analytics

• Professional advisers: Accountants, legal advisers (where legally required)

We never sell or rent your personal data to third parties.

5. COOKIES AND ANALYTICS

We use cookies and similar technologies to:

• Keep our site secure and functional

• Understand website performance and visitor behaviour

• Personalise user experience

You can manage or disable cookies through your browser settings.

For more details, please refer to our Cookie Policy.

6. DATA RETENTION

We retain your personal data only as long as necessary for:

• Order fulfilment and support (typically up to 6 years for UK accounting compliance)

• Marketing purposes (until you withdraw consent)

• Website analytics (typically anonymised after 26 months)

When data is no longer required, it is securely deleted or anonymised.

7. INFORMATION FROM MINORS

We do not knowingly collect or market to individuals under 18 years of age.

If you believe a child has submitted data to us, please contact coffee@kv-c.co.uk, and we will promptly delete it.

8. YOUR RIGHTS UNDER UK GDPR

You have the right to:

• Request access to your personal data

• Request correction or deletion

• Restrict or object to processing

• Withdraw consent at any time

• Request data portability

To exercise your rights, contact coffee@kv-c.co.uk.

You can also file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. DO-NOT-TRACK & THIRD-PARTY TOOLS

Our site may use analytics tools that collect data to improve performance.

We do not currently respond to browser “Do Not Track” signals, but you can manage your preferences via your cookie settings.

10. INTERNATIONAL DATA TRANSFERS

Squarespace and its subprocessors may store data in the United States or other countries outside the UK.

Where this occurs, they use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the UK Government to ensure your data is protected.

11. CHANGES TO THIS POLICY

We may update this privacy notice from time to time to reflect legal or operational changes.

The updated version will be posted on this page with a new “Last updated” date.

We encourage you to review this notice periodically.

12. CONTACT US

KV&C Ltd

1 Croydon Road

Beckenham, BR3 4AA

United Kingdom

coffee@kv-c.co.uk

13. ACCESS OR DELETE YOUR DATA

To review, correct, or delete your personal data, email coffee@kv-c.co.uk with the subject line Data Request.

We aim to respond within 30 days in accordance with the UK GDPR.

© 2025 KV&C Ltd. All rights reserved.